رايتنق جبتر 7 جواب اللي ف الكراسه صفحة 40
Dear Ms Agnew,
I was extremely concerned to receive your letter about your recent trip to our theatre. I can appreciate that the main reason for your coming to the show was to see Steffi Newland and Mel Joyce live, and I fully share your disappointment.
You definitely deserved an explanation for their non-appearance that day and one should certainly have been forthcoming from the box office.
I would like to assure you that from now on, should any such situation arise, I will
ensure staff are asked to pass on any information they have been given.
The reason for Steffi and Mel’s non-appearance on that particular day was due to adverse weather conditions. The light aircraft in which they were flying had to be diverted to anther airport, and
unfortunately, this meant they were unable to arrive in time for the performance. Nevertheless, I hope that you and your friends enjoyed the show, even if it may have been an anti-climax for you.
I hope you will accept my sincerest apologies for what happened.
As a token of our goodwill I would like to offer you and your friends complimentary tickets which can be exchanged for a performance of your choice. Please find enclosed four signed photographs of Steffi and Mel for you and your friends.
Once again
on behalf of the Cygnet Theatre, I would like to apologize for any disappointment you suffered.
Yours sincerely,
Andi
هذا اللي عطانه اياه الدكتور
بالتوفيق و نسألكم الدعاء
